Booking Conditions and Cancellation Policy

BOOKING CONDITIONS & CANCELLATION POLICY
Please read carefully the booking rules below. Each booking, after its confirmation, has the value of a contract in accordance with current Italian legislation. The contract is binding for those making the booking and for all other persons mentioned in the same, minors included.

-Booking
It is possible to make an online availability request by following the instructions available on our website www.versoverde.it, or by mail. Following the request you will receive an offer (non-binding). The reservation becomes binding for Versoverde only upon receipt of credit card details on which to make a pre-authorization equal to 30% of the amount of the stay, excluding tourist tax. The confirmation of booking implies acceptance of our cancellation terms and deposit. Upon arrival it is mandatory to present a document of recognition for each person. To make changes to the reservation you need to contact the staff, who will do everything possible to meet the request. However, we can not guarantee the fulfillment of this request. In the case of a booking change to a period for which the price is higher than the amount paid, the customer is required to pay the difference.

-Payment

General Conditions:
A credit card is required to guarantee the reservation. 

Pre-authorization:
Versoverde reserves the right to check the validity of the credit card before the arrival of the client requesting a preauthorization of the circuit to which it belongs. With the pre-authorization the hotel guarantees the temporary availability of the total amount of the stay, or a part of it, to make sure that the credit card is valid. No amount is cashed. The pre-authorization expires automatically according to the times applied by the managers of the individual cards and the amount is released. In case of pre-authorized with a negative result, the customer will be notified and the reservation can be canceled by us. In this case Linea Colombo Srl will have no obligation towards the customer. The amount is equal to 30% of the total amount of the stay

Accepted payment methods: bank transfer and credit card.
The balance of the reservation must be paid upon arrival. Any extras must be paid before departure.

For payments by bank transfer in advance, included is the following data:
Linea Colombo srl
BANCA SELLA – AG. ERBA
IBAN: IT 22 K 03268 51270 052569924900


Prepayment, “Non Refundable”:
If this special rate is booked, the full amount will be charged to the credit card or requested by bank transfer. The full amount is not refundable under any circumstances. In certain periods, different payment terms may apply. Please refer to your booking confirmation.

– Extension of the stay
The extension of the stay requires an additional reservation, and is subject to availability and rate changes.

– Cancellation Policy
Any booking cancellation must be communicated in writing to info@versoverde.it.

In case of cancellation or changes made up to 7 days before the date of arrival, no fee will be charged. For cancellations or changes beyond the aforementioned term, 100% of the total amount of the booked stay will be charged on the credit card given as guarantee.

This cancellation policy is not valid for the “Non Refundable” discounted rate (in this case the amount of the reservation will be charged at the time of booking and will not be refunded in case of cancellation).

Interruption of stay:
No reimbursement is due to the guest who decides to interrupt the stay already undertaken and therefore is required to pay the entire booked stay.

NoShow:
In case of no show, the cost of the entire stay will be charged to the credit card.

Causes of force majeure
The management declines all responsibility for disservices due to lack of supplies, fortuitous failures to the equipment or other causes of force majeure. We accept no responsibility for damage caused by other guests, atmospheric events, natural disasters, epidemics and thefts.

Do not hesitate to contact us at the following e-mail address: info@versoverde.it or at the addresses indicated on the website www.versoverde.it, our staff is always available for all your requests.